Staff Product Operations Manager

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Take ownership of the strategy and standards for maintaining roadmap health, including defining, tracking, and reporting on initiative and epic timelines and overall health.

• Enhance the continuous planning cadence within the Product organization and ensure its connection to company-wide planning efforts.

• Manage the external roadmap and oversee its communication to both customers and field teams.

• Establish launch frameworks and readiness standards across Product, PMM, Sales, and Support teams.

• Collaborate with PMM, Sales, and Support leaders to ensure launch readiness is consistent and measurable.

• Set benchmarks for the documentation structure and maintenance within the Product organization.

• Develop the onboarding program for the Product team.

• Create the complete feature request system from Jira intake through to roadmap decisions.

• Provide Product leadership with insights into demand and alignment with the roadmap.

• Implement a customer insight strategy that combines closed-lost data, feature requests, QBRs, and community feedback from platforms such as Discord, Reddit, and GitHub.

• Manage the operating model of the Product organization, which includes customer QBRs for EPD and the internal MBR.

• Define Product metrics and data strategy in collaboration with Data teams to ensure dashboards scale with products and features.

• Identify operational gaps, propose solutions to leadership, and drive implementations.

• Collaborate with Product leadership on prioritization and trade-offs.

• Act as a strategic contributor, shaping Product’s connections with GTM, Support, Data, and company planning.

• Report directly to the Manager of Program Management.

⛳️ Requirements

• A minimum of 8 years of experience in product operations, program management, or business operations, including the design of an organization’s operating model.

• Proven track record of independently initiating high-impact operations initiatives.

• Experience in developing customer insight systems that inform product prioritization.

• Proficient in establishing launch frameworks and readiness standards across Product and GTM.

• Experience in defining product metrics and collaborating on data strategies with data teams.

• Strong systems thinking and the ability to comprehend how Product processes impact GTM, Support, and overall company planning.

• Demonstrated capability to influence senior leaders and foster alignment across different organizations.

• Experience in mentoring others and enhancing the quality of team output.

• Exceptional written and verbal communication skills in a remote-first, asynchronous environment.

🏝️ Benefits

• An inclusive and flexible environment that allows you to be your authentic self.

• A competitive total compensation package that includes a base salary and an equity incentive plan.

• Comprehensive group benefits with no waiting period, covering health, vision, dental, and more for you and your family.

• A remote-first work environment.

• Opportunities for virtual and in-person social events.

• A corporate co-working program.

• Employer-funded retirement contributions that match employee contributions dollar-for-dollar, up to a maximum annual employer contribution of 0.75% of eligible compensation.

• Annual company retreats and team off-sites.

• $1500 USD annually for professional development.

• Mentorship, coaching, and opportunities for internal promotion.

• A flexible paid time off program.

• A company-issued laptop (Mac or PC).

• Monthly reimbursement for home internet expenses.

• A $500 USD allowance for customizing your home office workstation.

• Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents.