Staff Product Manager – Products & Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and lead the product strategy for Patient CRM and Patient 360, serving as the context and engagement layer for OpenLoop's current patient base.

• Establish the data and contextual foundation that supports AI-driven features such as follow-up prioritization, winback campaigns, proactive support workflows, and care-journey recommendations.

• Collaborate closely with Engineering, Design, and Clinical Operations to deliver platform capabilities that can scale across OpenLoop's B2B client base.

• Create and oversee a roadmap that balances immediate patient retention goals with the long-term investments in patient context and data quality necessary for AI capabilities.

• Serve as a trusted product advisor to senior leaders in Product, Engineering, and Services.

⛳️ Requirements

• Over 7 years of product management experience, demonstrating ownership of products that are patient-facing, consumer-oriented, or related to CRM.

• Proven track record of developing data-rich product surfaces, including CRM, engagement platforms, support workflows, or similar systems.

• Demonstrated experience in integrating or creating AI/ML-driven features that are based on structured product context or user history.

• Strong capability in building, communicating, and managing product roadmaps across cross-functional teams.

• Proven ability to navigate uncertainty and make effective prioritization decisions in a dynamic environment.

🏝️ Benefits

• Medical, Dental, and Vision plans.

• Flexible Spending/Health Savings Accounts.

• Flexible PTO.

• 401(k) + Company Match.

• Life Insurance, Pet insurance, and more.