Staff Platform Manager, Loyalty Platform Lead – Product Management

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of the strategy, roadmap, and operational model for the Loyalty & Incentives platform domain.

• Empower Airbnb teams to initiate, configure, and enhance loyalty, membership, and incentive programs through reusable and scalable platform capabilities.

• Provide support for various loyalty currencies, including fiat, points, cryptocurrency, and other emerging digital assets.

• Spearhead the platform strategy for gift card functionalities.

• Align the business, partnership, and engineering roadmaps effectively.

• Oversee the performance of the B2B2C platform for membership and loyalty initiatives.

• Drive the platform due diligence and integration strategies for loyalty and membership partners.

• Establish reusable patterns, alongside technical and operational requirements, as well as scalable integration models.

• Collaborate with Engineering, Design, Product Marketing, Partnerships, Compliance, Operations, Data, marketplace business teams, and external enterprise partners.

• Coordinate roadmaps, address cross-organizational trade-offs, and enhance foundational platform capabilities.

⛳️ Requirements

• A minimum of 9 to 17 years of product management experience focused on loyalty or incentive platforms.

• A solid track record of formulating strategy, defining roadmaps, and executing plans.

• Demonstrated experience in developing enterprise-level or B2B2C platforms for extensive consumer-oriented businesses.

• Advanced understanding of earn/redemption workflows, compliance issues, and managing fraud/losses.

• Extensive experience in defining partner integration strategies and operational models.

• Global exposure and multi-market experience across various geographies, currencies, and regulatory frameworks.

• Capability to convey a clear and compelling vision and strategy, inspiring cross-functional teams.

• Outstanding prioritization and decision-making abilities.

• Strong leadership skills across functional and organizational boundaries.

• Preferred: A technical background in multi-currency incentives processing and loyalty operations.

• Preferred: Experience in scaling loyalty programs on an international stage.

• Preferred: Experience in managing developer-focused platforms and API-based solutions.

• Preferred: Familiarity with payments and risk loss management.

• Preferred: Experience within a consumer marketplace or two-sided platform that includes B2B and B2C interfaces.

• Preferred: Involvement with AI prototypes during product development.

• Preferred: Proven ability to scale products from conception to execution in ambiguous settings.

🏝️ Benefits

• The base pay range is annualized and includes allowances.

• Potential eligibility for bonuses or incentives.

• Participation in one or more equity programs.

• Comprehensive benefits package.

• Employee Travel Credits.