Staff Engineer, ServiceNow – AI Ops & Event Management

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Design, develop, implement, and maintain ServiceNow AIOps and Event Management solutions in accordance with ServiceNow best practices.

• Configure and optimize ServiceNow AIOps functionalities for mission-critical applications and infrastructure.

• Implement Event Management solutions, encompassing alert ingestion, alert correlation, and noise reduction.

• Develop and sustain integrations between ServiceNow and enterprise monitoring tools.

• Build and refine platform capabilities utilizing JavaScript, Glide APIs, Flow Designer, and Integration Hub.

• Collaborate with stakeholders to gather requirements and design effective IT Operations Management (ITOM) solutions.

• Configure and customize ServiceNow applications to fulfill business requirements.

• Conduct integration testing to ensure high-quality solution delivery.

• Troubleshoot and resolve issues related to applications, integrations, and the platform.

• Support platform upgrades, deployments, and ongoing improvement initiatives.

• Ensure compliance with ServiceNow development standards, governance, and security best practices.

• Participate in design reviews, code evaluations, and provide technical guidance.

⛳️ Requirements

• A minimum of 5.5 years of experience.

• Extensive experience with ServiceNow AIOps, Event Management, and ITOM.

• Practical experience in designing, implementing, and maintaining ServiceNow AIOps solutions.

• Strong development skills in ServiceNow with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes.

• Familiarity with Flow Designer, Integration Hub, Update Sets, and Scoped Applications.

• Hands-on experience with ServiceNow Event Management and alert correlation functionalities.

• Experience in integrating ServiceNow with monitoring and observability tools such as SolarWinds, Dynatrace, AppDynamics, or similar platforms.

• Strong comprehension of IT Operations Management (ITOM) processes and best practices.

• Proficiency with REST and SOAP APIs for integrations.

• Capacity to translate business requirements into scalable technical solutions.

• Strong analytical, troubleshooting, and problem-solving capabilities.

• Excellent communication and stakeholder engagement skills.

• Bachelor's degree in Computer Science, Engineering, or a related field.

• Bachelor's or master's degree in computer science, Information Technology, or a related discipline.

• ServiceNow certifications in ITOM, Event Management, or AIOps are a plus.

🏝️ Benefits

• Employees have the flexibility to work remotely.