Staff Engineer – Salesforce Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and implement AI-powered voice solutions utilizing Agentforce Voice.

• Develop Salesforce Voice solutions encompassing call management, call recording, and voice analytics.

• Design scalable and secure voice integration solutions using Salesforce APIs and third-party services.

• Write custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows.

• Apply Einstein Voice capabilities to improve customer interactions and gather intelligence.

• Connect voice solutions with CRM data to ensure smooth data synchronization and reporting.

• Produce and update thorough technical documentation for voice solutions.

• Perform code reviews to guarantee compliance with Salesforce best practices and coding standards.

• Diagnose and enhance voice implementations for optimal performance and reliability.

• Work closely with business analysts, product managers, and stakeholders to grasp requirements and deliver solutions.

• Guide junior developers and participate in team knowledge sharing and professional growth.

⛳️ Requirements

• 7-10 years of professional experience in Salesforce development.

• Practical experience with Salesforce Agentforce Voice or a similar conversational AI platform.

• High-level proficiency in Apex, Lightning Web Components (LWC), and Salesforce Flows.

• In-depth knowledge of Salesforce APIs (REST, SOAP, GraphQL) and integration patterns.

• Proven experience with Einstein AI capabilities and analytics.

• Understanding of VoIP, call handling protocols, and voice telecommunications.

• Demonstrated ability to design scalable and maintainable solutions in extensive environments.

• Strong grasp of data security, compliance requirements (GDPR, HIPAA, etc.), and regulations surrounding call recording.

• Excellent problem-solving abilities and meticulous attention to detail.

• Familiarity with CI/CD pipelines and DevOps practices within Salesforce environments.

• Strong communication and teamwork skills, with the capacity to work effectively in a collaborative setting.

• Knowledge of Salesforce Einstein Analytics.

🏝️ Benefits

• Employees have the option to work remotely.

• Opportunities for professional development.