Staff Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Develop a top-tier Customer Experience Platform for our internal CX agents.

• Provide guidance and supervision to software engineers in order to create a platform that allows our CX agents to access all pertinent customer data and perform administrative actions on behalf of Buyers, Sellers, and our internal business partners.

• Integrate the platform with both internal record systems and external ticketing and AI systems.

• Collaborate with fellow Engineering Managers and Project Managers to oversee inter-team dependencies and ensure timely software delivery.

• Work alongside Cloud Platform & Site Reliability Engineering to guarantee a secure, reliable, and trusted platform for our CX agents and the customers they assist.

• Streamline redundant technologies and applications to establish a solid foundation for future business expansion.

⛳️ Requirements

• At least eight years of software development experience with large-scale, high-volume technical systems utilizing a microservices architecture on AWS for cloud infrastructure.

• Bachelor’s degree (or equivalent work experience) in computer science, information technology, or a related discipline.

• Minimum of three years of management experience.

• Demonstrated success in producing project management artifacts within an agile environment.

• Exceptional oral and written communication skills, capable of engaging with both engineers and non-engineers.

• Strong aptitude for mentoring engineers, facilitating their skill development and career progression (including managing remote engineers).

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.