Staff Automation Engineer, Platform Engineering

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of, maintain, and enhance the test automation framework for Genesys’ internal Genesys Cloud CCaaS platform.

• Design, develop, and implement automated test suites for voice, digital, and AI-driven experiences.

• Conduct targeted manual and exploratory testing, including comprehensive call and conversation validation.

• Test conversational bots, intent recognition, knowledge management, summarization, and agentic AI workflows.

• Validate routing, queue, IVR, data action behavior, and REST API integrations such as ServiceNow.

• Integrate automated tests into CI/CD pipelines.

• Collaborate with developers, the product owner, and manager within an agile framework.

• Create and maintain test plans, test cases, and test data; track defects and facilitate root cause analysis.

• Lead UAT with stakeholders to ensure business objectives are met.

• Report on test coverage, quality metrics, and readiness for release.

• Maintain comprehensive documentation for the framework, test assets, and testing methodologies.

⛳️ Requirements

• Over 5 years of practical experience in test automation, including the development or upkeep of an automation framework.

• Demonstrated experience testing contact center solutions, encompassing IVR, routing, ACD, and agent desktop workflows.

• Proficiency in programming languages such as Python, Java, JavaScript, or TypeScript.

• Experience with testing tools like Selenium, Playwright, Cypress, or equivalent.

• Familiarity with API testing using Postman, REST Assured, or similar tools.

• Working knowledge of REST, JSON, and OAuth protocols.

• Strong understanding of manual testing techniques, test design, and the complete software testing life cycle.

• Experience collaborating in agile/Scrum teams and utilizing Jira.

• Knowledge of CI/CD pipelines and Git-based source control systems.

• Exceptional analytical and problem-solving abilities; capable of debugging complex, multi-system issues.

• Excellent communication and teamwork skills across geographically distributed teams.

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent experience.

• Practical experience with Genesys Cloud, including Architect, bot flows, Data Actions, and Genesys Cloud APIs/SDKs.

• Experience testing AI and conversational systems, including NLU models, LLM-based features, and voice bots.

🏝️ Benefits

• Flexible working arrangements.

• Opportunities for mentorship, learning programs, leadership development, and educational support.

• Paid time for volunteering.

• Free Fridays in August.

• Resources for well-being.

• Region-specific programs for employees and their families.