Sports Customer Service Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver outstanding customer service and represent our brand positively to customers.

• Assist with all facets of the customer's digital sports platforms.

• Create top-notch experiences for fans who reach out to us.

• Inform fans and guide them in achieving their goals (such as streaming a game or setting up a fantasy account).

• Engage in sports discussions while providing support.

• Utilize all available technological tools and resources effectively to address fan inquiries.

• Cultivate and maintain a broad understanding of the client’s products and services.

⛳️ Requirements

• High school diploma or GED is required.

• Ability to type at least 30 words per minute.

• Minimum of 1 year of experience in customer service.

• Excellent verbal and written communication skills in English, along with strong critical thinking and problem-solving abilities.

• Proficient in navigating and interacting with websites and digital platforms.

• A strong passion for sports and solid knowledge in the field.

• Capability to multitask, prioritize tasks, and manage time efficiently in a fast-paced remote environment.

• Proficiency in Microsoft applications.

🏝️ Benefits

• Competitive hourly wages.

• Paid training provided.

• Paid time off – don’t forget to inquire about our Global Flexible Vacation Policy!

• Comprehensive medical, dental, and vision benefits.

• Opportunities for advancement – 80% of our frontline leaders have been promoted from within.

• Employee discounts available.

• EAP & Health and Wellness programs, including access to a personal trainer dedicated to Sutherland.