Spezialist Technischer Support, w/m/d

This is a fully remote position, open to applicants in Germany.

📋 Description

• You are the primary contact for technical support of the Mesalvo HealthCentre solutions in Oncology and Medication.

• You will analyze support cases, prepare them in a structured manner, and find sustainable solutions.

• You are responsible for the maintenance and upkeep of customer databases and systems.

• You will assist with the implementation of projects as needed.

• You actively design and optimize our support processes and quality standards.

⛳️ Requirements

• You possess comprehensive knowledge of IT infrastructure.

• You have experience in system administration (servers, cloud structures, networks, printers).

• You work customer-oriented, in a structured manner, and enjoy finding pragmatic solutions.

• You communicate confidently in both German and English.

• Ideally, you have knowledge of databases (e.g., DBISAM) and SQL.

• You bring an understanding of interfaces in healthcare (e.g., SOAP, HL7, FiveRX, FHIR).

• Programming skills are advantageous but not essential.

🏝️ Benefits

• Flexible working hours: You can decide when your day starts in consultation with your team.

• Remote work: Mobile working, home office, or up to 20 days a year abroad – you choose where you feel most comfortable.

• Employee benefits: From bike leasing to gym memberships – we ensure you stay active.

• Health promotion: Look forward to various offerings that benefit your health – because we prioritize people.

• Events: To ensure fun isn't lacking, we regularly organize company runs, team events, and holiday parties.

• Onboarding: Careful integration by a friendly and open team – they are available to support you throughout your onboarding process.