Specialty Pharmacy Technician – Russian Speaking

This is a fully remote position, open to applicants in New York.

📋 Description

• Delivers comprehensive off-site support to patients, pharmacists, and healthcare providers.

• Collaborates closely with patients to provide medication adherence assistance.

• Offers exceptional care to hospital patients through tailored medication management services.

• Functions as an off-site member of the clinic team, facilitating prior authorization and financial assistance.

• Informs potential pharmacy patients about the services offered by the hospital pharmacy.

• Manages all medication-related requirements for patients.

• Expands the specialty pharmacy's patient base by following Shields’ programs.

• Addresses insurance-related challenges and conducts benefit investigations.

• Assesses patients' need for financial aid and secures it when necessary.

• Records patient information in the hospital EMR and other required tools.

• Ensures patients stay on track with their medication regimens.

• Obtains prescription renewals and assists patients in understanding their medications.

• Identifies medications that need special storage and handling.

• Responds to, resolves, and triages incoming inquiries.

• Meets operational goals by entering data and preparing follow-up action plans.

• Actively engages in initiatives aimed at process improvement.

• Safeguards the organization's integrity by maintaining confidentiality of information.

• Enhances knowledge through educational opportunities and professional literature.

• Performs additional duties as assigned.

⛳️ Requirements

• A minimum of 2-3 years of experience as a Pharmacy Technician is required; 3-5 years is preferred.

• A High School Diploma or GED is mandatory.

• State registration as a pharmacy technician is preferred.

• National certification as a CPhT or equivalent is highly preferred but not essential.

• Excellent interpersonal communication abilities.

• Outstanding telephone communication skills.

• Comfortable with proactively engaging patients via phone.

• Experienced in reaching out to on-site clinicians, payors, and pharmacies by phone.

• Highly proficient in Microsoft Office, especially Excel and Word.

• Capable of quickly learning additional programs and adapting to Shields’ unique model/tools.

• Strong organizational skills are essential.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional development and advancement.

• Comprehensive healthcare benefits.

• Supportive work environment.