Senior Pharmacy Technician – Start of Care

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Serve as a subject matter expert in designated tasks and functions.

• Deliver an outstanding customer service experience daily in a phone-centric environment.

• Accurately input a significant volume of data, processing prescription information swiftly and precisely.

• Leverage extensive drug knowledge to efficiently handle prescription authorizations, clarifications, or transfers.

• Conduct claim adjudication and auditing responsibilities, including prior authorizations, billing, and eligibility verifications.

• Make outbound calls to patients as part of the process.

• Navigate through current case queues to resolve patient care issues.

• Act as a liaison between clinical pharmacists and other healthcare professionals on behalf of patients.

• Collaborate with technicians and pharmacists to ensure successful onboarding of new patients to ExactCare.

• Maintain patient records with a strong focus on detail and confidentiality.

• Accurately retrieve all prescription information and confirm through calls to doctors.

• Conduct welcome calls to newly onboarded patients, establishing a reliable point of contact.

• Make outbound calls to patients to create, maintain, or update their medication profiles.

• Provide backup support during periods of increased patient call volume.

• Effectively assist with patient inquiries over the phone.

• Operate in a high-volume, fast-paced environment to support ExactCare’s nationwide patient population.

⛳️ Requirements

• High school diploma or GED.

• Certification from the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA), with a current certificate.

• Must hold a pharmacy technician registration with the State Board of Pharmacy.

• Must be at least 18 years of age.

• A minimum of 2-3 years of experience in a pharmacy setting is required.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Flexible spending options.

• Company-paid life insurance.

• Short-term disability coverage.

• Voluntary benefits available.

• 401(k) retirement plan.

• Paid Time Off.

• Paid holidays.