Specialized Account Engineer

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Offer customers an overview of installation activities, specific site information, and access to relevant contacts.

• Address customer-related issues swiftly and appropriately, providing guidance and escalating concerns according to established protocols.

• Deliver software services, including pre-sales, post-sales, or service delivery support.

• Provide services, including tailored solutions for large enterprises, complex, or corporate accounts.

• Employ proactive monitoring procedures and tools to identify opportunities for problem prevention.

⛳️ Requirements

• Minimum of a Vocational/Diploma/Associate Degree in a technical field with 3-5 years of relevant experience, or a Degree holder with 2-4 years of applicable experience.

• Proven experience in supporting the complete range of company products within the customer base.

• Comprehensive understanding of corporate policies, products, markets, and processes.

• Extensive knowledge of administrative or technical practices.

• Proficient in Field Technical Support skill sets.

• Familiarity with the designated company hardware system platforms.

• Knowledgeable about networking and all supported operating system platforms (e.g., company-UX, NT, Linux, etc.).

• Understanding of high availability system environments.

• Excellent verbal and written communication skills.

• Strong abilities in building customer relationships.

• Capability to manage complex customer issues.

• Ability to perform effectively under high-pressure conditions.

• Skills in project management, analysis, communication, scheduling, controlling, and presentation.

🏝️ Benefits

• Health & Wellbeing

• Personal & Professional Development

• Unconditional Inclusion