Specialist, Intake and Resolutions

This is a fully remote position, open to applicants in Canada.

📋 Description

• Evaluates, examines, and provides recommendations concerning cases related to the professional responsibilities of licensees.

• Supplies supporting documentation for cases forwarded to the Complaints Committee.

• Aids in resolving specific cases in accordance with relevant policies and procedures.

• Collects additional information from both complainants and licensees for initial review.

• Assesses information and identifies issues pertaining to the professional duties of licensees.

• Offers recommendations to the supervisor based on risk evaluation and case analysis.

• Conducts Alternative Dispute Resolution (ADR) to settle cases directed to the ER stream.

• Interacts with complainants and licensees to educate them on the process.

• Recognizes Unauthorized Practitioners and disseminates information for follow-up actions.

• Compiles case summaries and prepares documentation for the Complaints Committee.

• Drafts necessary documentation, including the risk assessment worksheet and triage memorandum.

• Participates in Complaints Committee meetings and records minutes.

• Delivers case presentations through written summaries and oral reports during meetings.

• Corresponds with participants to gather supporting documentation.

⛳️ Requirements

• College Diploma in business administration, law, or immigration.

• 1-3 years of experience in a law firm, administrative tribunal, or regulatory agency.

• Familiarity with legal and administrative law concepts, principles, and terminology, along with the capability to learn the College Act, regulations, By-laws, and Code of Professional Conduct.

• Understanding of Alternative Dispute Resolution (ADR) techniques and their appropriate usage.

• Knowledge of, or willingness to learn about, the Canadian immigration system.

• Proficiency in office/administrative software, online storage, and case management systems.

• Bilingual Non-Imperative.

🏝️ Benefits

• The College employs and integrates team members 100% remotely.

• An opportunity to safeguard the public interest within the immigration and citizenship realm.

• A culture of openness, where team members engage in significant discussions.

• Health benefits from the first day for you and your family.

• Access to the Employee and Family Assistance program.