Special Operations Website Specialist – SpecOps

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Act as the primary point of escalation for intricate website and operational challenges.

• Collaborate with Website Performance Managers and Account Managers to address urgent dealer issues.

• Work with internal Support, Product, Development, and OEM teams to facilitate issue resolution.

• Oversee and support special projects, launches, migrations, and operational initiatives.

• Diagnose issues related to website functionality, integrations, inventory, pricing, analytics, and compliance.

• Recognize recurring operational challenges and propose scalable solutions.

• Create and maintain operational documentation, workflows, and best practices.

• Aid in enhancing communication and handoff processes between departments.

• Track trends in escalations and offer actionable insights to leadership.

• Serve as a resource for edge-case scenarios and non-standard dealer requests.

• Assist in boosting operational efficiency and minimizing unnecessary escalations across teams.

• Support onboarding and training programs for new team members.

• Aid in QA validation and launch preparedness for large dealer groups or strategic accounts.

• Engage in process improvement and automation projects.

• Partner with leadership on operational reporting and workflow enhancement.

• Provide guidance and support during critical business events or emergencies.

• Contribute to special initiatives regarding OEM requirements, website compliance, and platform improvements.

• Facilitate interdepartmental communication during times of organizational change or expansion.

⛳️ Requirements

• A minimum of 3 years of professional experience in digital operations, website management, automotive marketing, or related areas.

• Strong knowledge of website platforms, digital marketing operations, and client support frameworks.

• Proven experience in managing escalations and coordinating across functions.

• Excellent organizational and time management abilities.

• Strong written and verbal communication skills.

• Ability to effectively prioritize in a fast-paced environment.

• Proficient with project management, ticketing, and communication tools.

• Analytical mindset with robust troubleshooting skills.

• Capacity to work independently while collaborating with various teams.

• Experience in the automotive industry is preferred but not mandatory.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401(k)/matching

• Paid vacation

• Wellness