Special Operations Website Specialist – SpecOps

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main escalation point for intricate website and operational challenges

• Collaborate with Website Performance Managers and Account Managers to address urgent dealer issues

• Liaise with internal Support, Product, Development, and OEM teams to facilitate issue resolution

• Oversee and assist with special projects, launches, migrations, and operational initiatives

• Diagnose website functionality, integrations, inventory, pricing, analytics, and compliance-related issues

• Recognize recurring operational challenges and propose scalable solutions

• Create and maintain operational documentation, workflows, and best practices

• Aid in enhancing communication and handoff processes among departments

• Track trends in escalations and provide actionable insights to leadership

• Serve as a resource for unique scenarios and non-standard dealer requests

• Assist in boosting operational efficiency and minimizing unnecessary escalations across teams

• Support onboarding and training efforts for new staff members

• Help with QA validation and launch preparedness for large dealer groups or strategic accounts

• Engage in process improvement and automation initiatives

• Work alongside leadership on operational reporting and workflow enhancement

• Offer guidance and support during critical business events or emergency situations

• Contribute to special projects related to OEM requirements, website compliance, and platform advancements

• Facilitate interdepartmental communication during times of organizational change or growth

⛳️ Requirements

• 3+ years of professional experience in digital operations, website management, automotive marketing, or related fields

• Strong knowledge of website platforms, digital marketing operations, and client support environments

• Experience in managing escalations and coordinating across multiple functions

• Outstanding organizational and time management capabilities

• Strong written and verbal communication skills

• Ability to prioritize effectively in a dynamic environment

• Proficient with project management, ticketing, and communication tools

• Analytical mindset with robust troubleshooting skills

• Capability to work autonomously while collaborating with various teams

• Experience in the automotive industry is preferred but not mandatory.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401(k)/matching

• Paid vacation

• Wellness

• Quarterly bonus opportunity