Special Operations Website Specialist – SpecOps

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as the main escalation point for intricate website and operational challenges.

• Collaborate with Website Performance Managers and Account Managers to address urgent dealer issues.

• Liaise with internal Support, Product, Development, and OEM teams to facilitate issue resolution.

• Oversee and assist with special projects, launches, migrations, and operational initiatives.

• Diagnose website functionality, integrations, inventory, pricing, analytics, and compliance-related issues.

• Recognize recurring operational challenges and propose scalable solutions.

• Create and preserve operational documentation, workflows, and best practices.

• Aid in enhancing communication and transition processes among departments.

• Track trends in escalations and provide actionable insights to leadership.

• Serve as a consultant for unusual scenarios and non-standard dealer requests.

• Contribute to enhancing operational efficiency and minimizing unnecessary escalations across teams.

• Assist with onboarding and training programs for new team members.

• Support QA validation and launch preparedness for large dealer groups or key accounts.

• Engage in process improvement and automation projects.

• Work alongside leadership on operational reporting and workflow enhancement.

• Offer guidance and assistance during critical business events or emergency situations.

• Participate in special initiatives related to OEM requirements, website compliance, and platform upgrades.

• Facilitate interdepartmental communication during times of organizational change or growth.

⛳️ Requirements

• Over 3 years of professional experience in digital operations, website management, automotive marketing, or similar fields.

• In-depth knowledge of website platforms, digital marketing operations, and client support environments.

• Proven experience in managing escalations and coordinating across functions.

• Outstanding organizational and time management skills.

• Excellent written and verbal communication skills.

• Capability to prioritize effectively in a dynamic environment.

• Proficiency with project management, ticketing, and communication tools.

• Analytical mindset with robust troubleshooting skills.

• Ability to work independently while collaborating with multiple teams.

• Automotive industry experience is preferred but not mandatory.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401(k)/matching

• Paid vacation

• Wellness