Special Loans Administrator – HELOC

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Manage all facets of various loans to ensure prompt processing in line with government and investor standards.

• Accurately and efficiently input and process a range of loans and loan products.

• Review and prepare relevant documentation.

• Assess loan documents and disclosures to evaluate borrower requests.

• Direct Proxy emails and incoming mail to the suitable party.

• Verify and conduct quality control on tasks and processing completed by team members.

• Prepare and distribute daily, weekly, and monthly internal reports.

• Communicate with homeowners, clients, and external vendors via email, fax, JIRA Ticket, and phone.

• Stay informed about current practices, procedures, and policies.

• Assist in maintaining accurate accounting of GL accounts.

• Engage in the department audit program.

• Review and respond to assigned processing email proxies.

• Correspond with parties regarding necessary documents and deadlines.

• Obtain and evaluate security instruments, trust agreements, liens, financials, letters of administration, and other legal documents.

• Review servicing, regulatory, and compliance guidelines to determine suitable processing actions.

• Monitor and apply suspense funds.

• Reconcile funds.

• Communicate with investors/clients to ascertain new payment factors.

• Coordinate investor/client approvals for conversions, transfers, and modifications.

• Input and verify product changes in the MSP system.

• Execute other related responsibilities as assigned.

⛳️ Requirements

• High School Diploma or equivalent.

• Experience in a Financial Institution, Bank, or Mortgage company is advantageous.

• Customer service experience is a plus.

• Proficient user of Microsoft Office (Excel, Word, and Outlook).

• Excellent communication, interpersonal, and organizational abilities.

• Strong mathematical aptitude.

• Capability to manage complex, multiple tasks simultaneously in a fast-paced environment.

• High level of reading comprehension.

• Strong analytical and critical thinking skills.

• Detail-oriented approach.

• Some college experience is preferred.

• Mortgage originating or servicing experience is highly desirable but not mandatory.

• Must successfully complete annual regulatory compliance training.

• Ability to communicate and exchange accurate information through various methods.

• May be required to lift and/or move up to 25 lbs.

🏝️ Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, Employee Assistance Program, and more.

• Employer-paid Life Insurance, Short Term Disability, and Long-Term Disability.

• 401 (K) Plan with company match.

• Paid Vacation, Sick, Personal, and Holidays.

• Quiet, designated work-from-home space may be utilized as an alternative to an on-site office environment.

• Reasonable accommodations for qualified disabilities.