Spanish-Speaking Medical Virtual Assistant – Insurance, Claims

This is a fully remote position, open to applicants in Mexico, +4 more states.

📋 Description

• Perform verification of insurance eligibility and pre-checks prior to patient services.

• Follow up on pending, unpaid, rejected, or denied insurance claims until resolution is achieved.

• Recognize and assist in resolving insurance issues before patients receive their bills.

• Keep precise records of insurance and claims.

• Manage inbound and outbound calls with patients.

• Aid in scheduling and coordinating appointments.

• Carry out proactive follow-ups with patients and support those who are confused or frustrated.

• Communicate with Spanish-speaking patients as necessary.

• Review Spanish translations and examine bilingual patient documents for accuracy.

• Coordinate referrals with referring healthcare providers.

• Monitor incomplete documentation and notes.

• Follow up with Kelly concerning incomplete notes, outstanding documentation, and prioritization.

• Dispatch completed documentation to the relevant providers.

• Maintain tracking systems for referrals, follow-ups, deadlines, and pending tasks.

• Assist with office management, organization, and reminders for accountability.

• Format documents and proofread newsletters.

• Support the culinary medicine program through recipe evaluation, curriculum proofreading, and coordination with medical students.

• Provide administrative assistance for diabetes boards and committees.

• Help coordinate training for Pump/Omnipod.

• Organize tasks and ensure that important responsibilities are not overlooked.

⛳️ Requirements

• Prior experience in healthcare, medical office settings, or as a Medical Virtual Assistant is strongly preferred.

• Practical experience with insurance verification, eligibility checks, claims follow-ups, and managing unpaid or denied claims is highly preferred.

• Fluency in Spanish is highly preferred, though not mandatory.

• Familiarity with Healthie EHR is advantageous.

• Excellent patient communication skills and professional telephone etiquette.

• Warm, personable, patient, and empathetic demeanor.

• Highly organized with exceptional attention to detail.

• Strong abilities in follow-up and task management.

• Proactive and comfortable taking initiative without constant supervision.

• Able to provide persistent yet respectful accountability and reminders.

• Strong problem-solving skills with the capability to manage multiple priorities.

• Reliable and responsive, possessing excellent written and verbal communication skills.

• Comfortable using phone systems, text messaging, Slack, Salesforce, WhatsApp, and Skype.

• Relevant work experience is required.

• Must be able to speak and write in English clearly and professionally.

• Must provide an NBI Clearance and/or Local Police Clearance prior to onboarding.

• Must participate in video meetings with the camera on as required.

• Must have a reliable laptop or desktop computer.

• A stable high-speed internet connection of at least 25 Mbps is essential.

• A noise-canceling headset is required.

• A working webcam is necessary.

• A quiet and professional work environment is mandatory.

• Spanish-speaking ability is preferred, though not required.

• An educational or teaching background in healthcare is highly preferred but not essential.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Optional Premium VPN Access.

• HIPAA & Cybersecurity Training + Certification (Provided).

• Training for Top 1% VA Performance.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off; paid time off is optional and client-dependent.

• Access to Tools & Resources, including templates, workflow guides, productivity tools, and client-specific SOP support.

• Optional performance-based bonuses, incentives, or increased hours based on individual performance.

• Perks for independent contractors and client-approved allowances.