Spanish Speaking Call Center Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Deliver outstanding customer service with compassion and understanding

• Maintain a positive attitude and uphold professionalism at all times

• Accurately schedule appointments for patients across various locations

• Adhere to proper triage protocols and relay messages for RNs and Pediatricians

• Register and assist new patients through the onboarding process

• Respond to general inquiries about the practice and its locations

• Comply with HIPAA regulations and organizational policies

• Route calls to the appropriate individuals or departments

⛳️ Requirements

• Over 1 year of experience in customer service or call center roles

• Strong communication and problem-solving abilities

• Proficient computer skills

• Capable of thriving in a fast-paced work environment

• Ability to work independently

• Must reside in Alabama

🏝️ Benefits

• After 90 days of employment, eligible for comprehensive medical, dental, and vision insurance plans funded by Tribeca Pediatrics, or alternatively receive an additional benefit stipend of $600 annually

• 401(k) Plan featuring a 3% safe harbor contribution from the employer each year (eligible employees will receive an immediate vested contribution annually, regardless of their own contributions to the 401(k) plan)

• Accumulate up to 16 days of paid time off (PTO) per year, with the option to roll over any unused days

• Additional medical coverage buy-up options available through Sun Life

• Exclusive access to discounted Pet Insurance pricing