Bilingual Contact Center Representative

This is a fully remote position, open to applicants in Alabama, +9 more states.

📋 Description

• Engage and connect with both current and potential CBN partners through prayerful ministry rooted in accepted biblical teachings.

• Provide insights about CBN and its associated ministries.

• Inspire financial contributions.

• Support ministry initiatives and play a role in CBN’s Biblical mission to promote the Gospel of Jesus Christ on a global scale.

⛳️ Requirements

• A minimum of 1 year of experience as a contact center agent or in a similar customer service role.

• Exceptional capability to engage effectively with callers and consistently execute contact center procedures.

• Familiarity with the Bible and the ability to pray concise, Scripture-based prayers.

• Strong listening skills with a talent for verbally empathizing with others.

• Bilingual proficiency in English and Spanish, with the ability to communicate professionally in both spoken and written forms, ensuring correct sentence structure, grammar, and spelling.

• Excellent reading comprehension skills, with the ability to sound sincere and genuine while reading from a script.

• Ability to maintain a distraction-free home office setting.

• Consistent access to a high-speed cable or fiber internet connection is essential.

• Strong computer skills, including proficiency with Windows-based operating systems, web browsers, meeting tools, and email programs, along with the ability to navigate multiple applications and learn new software.

• Capability to thrive in a structured, fast-paced environment and adapt swiftly to changes.

• Receptive to coaching and able to accept feedback, apply guidance, and enhance performance.

• Excellent ability to maintain confidentiality and protect sensitive information according to departmental protocols.

• Strong commitment to punctuality and attendance.

• Exceptional interpersonal skills, enabling the establishment of professional rapport with all levels of management, staff, and the public.

• Self-driven with the capability to work independently while also being an effective team member.

• Flexible, with the ability to perform well under pressure and consistently meet performance metrics.

• Good manual dexterity with the capacity to sit for prolonged periods at a computer workstation.

• Availability to work on weekends and holidays is required.

• Demonstrated application of Biblical principles and practices in line with CBN’s nonprofit Christian mission.

🏝️ Benefits

• Enjoy a 75% tuition discount from Regent University upon hiring!

• Benefits include vacation leave, sick leave, and participation in a 401(k) plan.