Spanish Customer Support Representative

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Delivering exceptional customer service through phone, email, and social media platforms.

• Addressing customer concerns and ensuring timely delivery of tickets and payments for both buyers and sellers.

• Guiding customers on guarantees, fulfillment support, refunds, payments, purchases, and account-related issues.

• Upholding high individual and team performance standards.

• Acting as a community representative for the Client’s partners.

⛳️ Requirements

• Previous experience in customer service across various channels is essential.

• Bilingual proficiency in both English and Spanish is mandatory.

• Experience dealing with demanding customers and familiarity with British services is preferred.

• Strong knowledge of IT and proficiency in Microsoft Office applications.

• Outstanding written and verbal communication abilities in both English and Spanish.

• Openness and flexibility to work 8-hour shifts (including a 1-hour break), with availability for late shifts and weekends.

🏝️ Benefits

• Operate as independent contractors.

• Opportunities for personal development and career advancement in a diverse cultural setting.

• Collaborate with a leading international ticket marketplace.