Spanish Conversational-AI Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Conducting tests and enhancing Spanish-language voice AI agents

• Offering customer support for live operations during US business hours (Pacific Time)

• Analyzing call recordings, transcripts, and AI interactions

• Detecting language, pronunciation, conversational, and workflow challenges

• Delivering structured feedback to elevate AI agent performance

• Assisting dedicated customers via email, tickets, and operational requests

• Resolving basic issues and collaborating with internal teams for solutions

• Monitoring customer feedback and relaying opportunities for product enhancement

• Contributing to a high-quality experience for live customers

⛳️ Requirements

• Native or near-native proficiency in Spanish (Mexican Spanish)

• Strong command of written and spoken English

• Exceptional attention to detail and communication abilities

• Comfortable reviewing conversations and pinpointing issues

• Customer-oriented mindset with strong problem-solving and communication skills

• Capability to work independently and juggle multiple tasks

• Experience in QA, customer support, contact centers, or operations (Nice to Have)

• Familiarity with voice AI, conversational AI, chatbots, or customer service technologies (Nice to Have)

• Background working with US-based customers (Nice to Have)

🏝️ Benefits

• Comprehensive training and ongoing support

• Opportunity to work with cutting-edge technology

• Collaborative and dynamic work environment

• Potential for career growth and advancement