This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the comprehensive development of our AI platform and customer interactions, from the initial planning phase to implementation.

• Collaborate with engineers to create prompt strategies, evaluation frameworks, and safety measures—striking a balance between latency, cost, and precision.

• Act as the technical liaison between engineering teams and the wider organization, promoting AI best practices and platform standards.

• Foster continuous enhancement in answer quality, customer satisfaction, and automation rates through thorough experimentation.

• Collaborate with partners at OpenAI to assess and implement the next generation of voice models and workflow automation solutions.

⛳️ Requirements

• A minimum of 4 years of experience in a technical position such as forward deployed engineering, technical product management, or a related field in a dynamic startup environment.

• A strong passion and curiosity for AI systems, including modern LLMs, among others.

• A proven history of transforming complex, strategic concepts into scalable, production-ready products.