Spanish Bilingual Customer Service Specialist – 2nd Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Support our customers who speak both Spanish and English.

• Manage a significant volume of incoming customer inquiries.

• Propose additional products during each customer interaction.

• Assist customers with inquiries while tailoring the experience to their needs.

• Verify refunds, process payments, place orders, and analyze account information.

• Report to a designated Customer Service Supervisor.

⛳️ Requirements

• A minimum of 12 months of experience in customer service.

• Maintain a distraction-free work environment from home.

• Adapt to and work effectively within a virtual setting.

• Communicate using various styles effectively.

• Navigate through multiple systems and screens.

• Adhere to HSN computer system requirements.

• Resolve personal technical issues (collaborate with IT when necessary).

• Must be available to work on weekends, holidays, and additional hours as required.

🏝️ Benefits

• Competitive salary.

• Paid time off.

• Employee assistance program.

• Parental leave.

• Paid volunteer hours.

• Discounts for employees.

• Health care benefits beginning on the first day.