Spanish Bilingual Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle both inbound and outbound calls

• Consistently provide exceptional customer service experiences

• Oversee customer accounts and offer technical assistance

• Execute application data entry tasks

• Respond to online chat inquiries as assigned

• Understand and adhere to established procedures and policies

• Utilize creative problem-solving abilities

• Demonstrate flexibility and adaptability to evolving projects and updates

• Manage time and tasks effectively, including multitasking and prioritizing tasks

• Engage in extensive self-study, training, and assessments; eligibility for progression through training and certifications is contingent upon passing required exams

• Comply with regulated communication guidelines across all channels

⛳️ Requirements

• Must be 18 years of age or older

• Complete a background check and drug test within 3 days

• Have a dedicated, private, and secure workspace

• A personal device with a functioning camera is required during the Training Period

• Must commit to full attendance during the paid 3-week Training period

• Require a minimum internet speed of 100 mb/s with an ethernet cable/fiber broadband connection

• Not compatible with mobile internet service providers or satellites

• Not compatible with Wi-Fi internet access or Wi-Fi adapters/extenders (e.g., T-Mobile is not compatible with our internal systems)

🏝️ Benefits

• Paid training provided

• Incentives based on performance and attendance, in addition to the base pay

• Enjoy the convenience of working from home

• Be part of a collaborative and supportive team environment

• 401K match available

• Individual Coverage HRA (ICHRA)

• Paid time off (PTO)