Spanish Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Handle both inbound and outbound calls

• Consistently provide the highest standard of customer service

• Oversee customer accounts and offer technical assistance

• Perform application data entry tasks

• Respond to online chat inquiries as assigned

• Understand and adhere to established procedures and policies

• Exhibit creative problem-solving abilities

• Demonstrate flexibility and adaptability to evolving projects and updates

• Manage time and tasks effectively, including multitasking and prioritization

• Engage in extensive self-study, training, and assessments; progression through training and certifications is contingent upon passing requisite exams

• Follow regulated guidelines for communication across all channels

⛳️ Requirements

• Must be 18 years of age or older

• Complete a background check and drug screening within 3 days

• Maintain a dedicated, private, and secure workspace

• Personal device with a functioning camera is required for the training period

• Must commit to full attendance during the paid 3-week training period

• A minimum internet speed of 100 mb/s with a hard-wired ethernet connection is required

• Not compatible with mobile internet service providers and/or satellite connections

• Not compatible with Wi-Fi internet access or Wi-Fi adapters/extenders (e.g., T-Mobile is not compatible with our internal systems)

🏝️ Benefits

• Paid training program

• Performance and attendance-based incentives, in addition to base salary

• The convenience of working from home

• Collaborative and supportive team environment

• 401K matching

• Individual Coverage HRA (ICHRA)

• Paid time off (PTO)