Spanish Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +32 more states.

📋 Description

• Professionally manage a significant volume of incoming calls.

• Collect customer information, evaluate and meet customer needs, and inform customers about products and services.

• Respond to inquiries regarding clients' members' healthcare benefits.

• Efficiently use and navigate multiple systems at the same time.

• Resolve customer issues using one-call resolution guidelines and/or escalation processes.

• Achieve or surpass company and client performance metrics.

• Balance company policy with client benefits in decision-making processes.

• Identify opportunities for process enhancements that benefit both the client and customers.

• Complete call documentation and compile necessary customer information as required.

• Accept and adapt to changes within the business environment.

⛳️ Requirements

• High school diploma or its equivalent.

• Spanish bilingual candidates must be proficient in English.

• Ability to pass a drug screen and background check.

• A dedicated workspace at home is required.

• Internet speed of 20 Mb/s download and 10 Mb/s upload is required; wireless access is not acceptable.

• A wired Ethernet connection of 25 Mb/s download and 10 Mb/s upload is necessary; some programs may demand higher speeds.

• DSL, cable, or fiber optic broadband internet service is required.

• Satellite, microwave, and cellular hotspot internet services are not allowed.

• The employee must provide one of the specified Plantronics or EncorePro headsets.

• A demonstrated commitment to excellence in treating and caring for customers, particularly senior citizens.

• Strong analytical and decision-making skills.

• Ability to recognize customer needs and effectively communicate products and services.

• Flexible scheduling, including weekends, evenings, potential holidays, and occasional overtime.

• A well-developed sense of integrity and dedication to customer satisfaction.

• Fulfill all attendance and reliability requirements.

• Ability to work collaboratively as part of a team.

🏝️ Benefits

• Additional cash incentives for achieving goals.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401K benefits.

• Earned paid time off (PTO).

• Everise provides a 21” monitor.

• Everise supplies a keyboard.

• Everise offers a mouse.

• Everise provides a webcam.