Soporte TI Junior – Analista de Mesa de Ayuda

This is a fully remote position, open to applicants in Peru.

📋 Description

• Attend to, register, and track incidents reported by sales points.

• Provide first-level support for corporate applications, computer equipment, and communications.

• Diagnose and resolve issues related to the Point of Sale (POS) system.

• Promptly escalate cases that require specialized attention from other support or development areas.

• Guide users in the proper use of the organization's applications and technological tools.

• Monitor tickets until resolution and closure, ensuring compliance with established service levels.

• Keep documentation of incidents, solutions, and support procedures up to date.

⛳️ Requirements

• Technical degree or university graduate in Systems Engineering, Computer Science, or related fields.

• Minimum of 1 year of experience in Help Desk, Technical Support, or Application Support roles.

• Basic knowledge of networks and communications.

• Experience using ticket management and incident tracking tools.

• Experience providing remote support to end users.

• Desirable experience in support for Point of Sale (POS) systems.

• Reside in Lima, in districts adjacent to La Victoria.

🏝️ Benefits

• Access to payroll with all legal benefits from the first day.

• Company-provided laptop.