CRM Administrator – Technical Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address member inquiries through phone, email, and messaging platforms.

• Oversee the onboarding process for new members and facilitate account setup.

• Handle membership cancellations, modifications, and offboarding requests.

• Ensure customer information is accurately maintained within the CRM system.

• Follow up on customer feedback and reviews.

• Support members with bookings, memberships, and general inquiries.

• Provide exceptional customer service characterized by professionalism and empathy.

• Offer first-level troubleshooting for common member issues.

• Assist members with access, login, and system-related inquiries.

• Utilize remote support tools (such as TeamViewer) as needed.

• Escalate unresolved issues to the appropriate department.

• Collaborate with on-site staff when physical assistance is required.

• Compile weekly overnight support reports.

⛳️ Requirements

• At least 2 years of experience in CRM Administration, Customer Service, or Customer Support.

• Exceptional written and verbal communication skills in English.

• Keen attention to detail and commitment to data accuracy.

• Experience managing customer inquiries across various communication channels.

• Ability to work independently during overnight shifts.

• Strong problem-solving and organizational capabilities.

• Reliable internet connection and a well-equipped home office setup.

• Preferred Qualifications

• Background in a membership, subscription, SaaS, hospitality, fitness, or service-oriented business.

• Familiarity with CRM systems (such as HubSpot, Salesforce, Zoho, Microsoft Dynamics, or similar).

• Basic experience in technical support or IT Helpdesk roles.

• Experience with remote support software (like TeamViewer, AnyDesk, Remote Desktop, etc.).

🏝️ Benefits

• 20 Paid Time Off days.

• Referral Bonus - 70 AUD for each successful referral to the Wingman platform (paid at the 1st month mark with a client contract).

• Annual Trip - connect with the wider Wingman community in person.

• Dedicated Support Contact (CSM) - a designated person to assist you in achieving success and maintaining connections.

• Access to a Network - collaborate with fellow contractors and onshore specialists.

• Opportunities to Upskill - optional sessions, peer learning, and developmental pathways available.

• More Work, More Opportunity - potential for additional contracts, Statements of Work, or expanded workloads.

• High-Impact Projects - collaborate with top-tier Australian partners on significant assignments.

• Flexibility First - complete your work in your own way, with full autonomy over how you achieve results.

• Advisory Support - HR, Tax, and setup guidance available to ensure a seamless contracting experience.

• 100% Work-From-Home Contracts - all engagements tailored for remote delivery.