Senior PACS Support Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Concentrate on intricate technical assistance, root cause analysis, and process enhancement.

• Evaluate and resolve complex incidents pertaining to our cloud/archive solutions.

• Conduct root cause analyses and facilitate cross-departmental modifications.

• Continuously enhance our support and operational procedures.

• Act as the main point of contact for IT personnel and PACS teams.

• Oversee services on both internal systems and customer platforms.

• Prioritize tasks, allocate resources, and assist the team.

⛳️ Requirements

• Over 5 years of professional experience in technical customer support (1st & 2nd level).

• Strong practical understanding of PACS systems, DICOM, HL7, and IHE.

• Proficient in Windows Server environments and SQL databases.

• Fluent in German (minimum C1) and possess good English skills (minimum B2).

🏝️ Benefits

• 30 days of vacation.

• Competitive benefits package.