L2 Technical Support Agent, Fluent English

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Provide exceptional technical support through emails, phone calls, and chat interactions;

• Take responsibility for technical issues raised by customers and prioritize them appropriately;

• Investigate and resolve customer inquiries that involve technical challenges or feedback;

• Adhere to procedures for appropriate escalation to relevant internal teams and key stakeholders;

• Keep precise records of failures, maintenance actions, and bugs;

• Contribute to and sustain the company's support knowledge base and related documentation;

• Ensure adherence to the company’s Service Level Agreements (SLAs);

⛳️ Requirements

• Outstanding English communication skills (C1 level for both spoken and written);

• A minimum of 1–2 years of demonstrated experience as a Technical Support Engineer or Product Support Engineer;

• Practical experience with Windows and Linux operating systems;

• Tech-savvy with hands-on expertise in hardware troubleshooting;

• Strong understanding of hardware and software interactions;

• Experience in working with logs and conducting data analysis;

• Excellent troubleshooting and problem-solving skills;

• Customer-focused and responsible demeanor;

• Strong interpersonal skills;

• Personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload);

🏝️ Benefits

• Flexible working schedule;

• Opportunity to work fully remotely;

• Inclusive international work environment;

• Compensation provided in USD;

• Rewards for referring friends;

• Balance between project workload and personal time, along with an internal health policy;

• Supportive leadership committed to your development and long-term collaboration;

• Fostering conditions for self-improvement;

• A culture based on trust, with no time-tracking requirements;