Soporte Técnico N3 – Genesys Cloud CX

This is a fully remote position, open to applicants in Spain.

📋 Description

• Analysis, design, estimation, and development of technical solutions on Genesys Cloud CX.

• Monitoring of platforms, identifying and analyzing complex incidents.

• Communication and coordination in problem resolution, collaborating in root cause detection.

• Proposals for improvements related to capacity and sizing of the solution.

• Development of automation and creation of scripts for operational optimization.

• Collaborative work with other technical teams for continuous service improvement.

• Participation in identifying new functionalities that enhance the overall support of the Contact Center.

⛳️ Requirements

• Experience: at least 3 years in similar environments.

• Knowledge: Genesys Cloud CX (official certification is a plus).

• English proficiency: B2 level.

• Experience in N3 technical support.

• Analytical skills, autonomy, and ability to resolve complex incidents.

• Availability for remote on-call duties.

🏝️ Benefits

• Permanent contract.

• Remote work model 🏡.

• Option to work in the office, at the employee's discretion.

• Flexible hours ⏰: flexible start at 8:30 AM, finish at 6 PM, with intensive Fridays from 8 AM to 3 PM and intensive hours in summer (July and August) from 8 AM to 3 PM.

• Vacation 🌴: 22 vacation days + 2 discretionary days, plus holidays on December 24 and 31.

• Permanent contract 📄: from day one, with options for 12 or 14 payments.

• Flexible compensation 💳: meal card, childcare vouchers, health insurance, training, and other benefits with tax advantages.

• Perks club 🎁: discounts on technology, leisure, and training.

• Continuous training 📚: access to Udemy Business, language courses, official certifications, and technical training.

• Career plan 🚀: support for growth, specialization, or taking on new challenges.

• Comprehensive wellness 💚: nutrition, physical activity, and emotional balance programs.

• Work-life balance +LIFE 👨 👩 👧 👦: personal and family assistance 24/7.

• Inclusive environment 🌍: diverse and multicultural setting.

• Social events 🎮: activities to connect with the team.