Soporte a Aplicaciones Avanzado – Branch & Contact Center

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide Level 2 (L2) support for critical applications in production environments.

• Monitor the availability and performance of applications, servers, and services.

• Manage and support Oracle WebLogic application servers.

• Address, diagnose, and resolve incidents, performing root cause analysis when necessary.

• Execute and monitor batch processes, validating logs and ensuring operational continuity.

• Administer Linux/Unix environments, executing commands and scripts for operational support.

• Collaborate with Development, Infrastructure, Database, and Operations teams to resolve incidents and manage deployments.

• Document procedures, incidents, and solutions in accordance with best support practices.

⛳️ Requirements

• 3 to 5 years of experience in application support.

• Experience managing and supporting Oracle WebLogic Server.

• Strong knowledge in Linux/Unix server administration.

• Experience in application monitoring and log review.

• Familiarity with executing and tracking batch processes.

• Proficient in incident management tools (ServiceNow, Jira, or similar).

• Basic knowledge of relational databases (Oracle or PostgreSQL) for queries and validations.

• Experience working under operational support frameworks and incident management.

• Preferred knowledge: Bash Shell Scripting, application servers like JBoss or WebSphere, monitoring tools (Zabbix, Grafana, New Relic, Kibana, Elastic, or similar).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and training.

• Flexible working arrangements and a supportive work environment.

• Health and wellness programs.