Solutions Support Engineer, Weekend 2nd Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the technical customer support experience related to the Wiz product.

• Take ownership of, troubleshoot, and resolve customer technical issues through collaboration, best practices in troubleshooting, and transparency both within and across teams.

• Recognize cases that necessitate escalation, whether they are technical or strategic in nature.

• Create, manage, and coordinate incident management requests directed to the product or engineering teams.

• Develop and implement scalable solutions for the support offering through automation.

• Engage in on-call rotation to provide after-hours, holiday, and weekend support coverage.

• This position is for the 2nd shift, with a schedule running from Friday to Tuesday, 7pm - 4am ET.

⛳️ Requirements

• A Bachelor’s degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent industry experience and certifications.

• At least 2 years of hands-on technical experience in customer support, technical support, system administration, or a similar customer-facing position.

• A minimum of 1 year of experience working with Cloud technologies (Azure, AWS, GCP).

• Proficient in reading or debugging code in one or more of the following languages: Java, Python, Shell, JavaScript, JSON.

• Skilled in using command-line tools and familiar with Linux operating system environments.

• Experience with Kubernetes, system virtualization, on-premises and/or hybrid cloud computing, as well as cloud identity and security systems, cloud monitoring, logging, and both local and cloud storage.

• Knowledgeable about security frameworks or tools.

• Strong organizational and project management abilities.

• A quick learner with a natural curiosity and a passion for technology.

🏝️ Benefits

• The compensation package for this full-time role includes a base salary, bonus, equity, and benefits.

• Our salary ranges are based on the role, level, and location.

• Individual compensation is influenced by work location and additional factors, such as job-related skills, experience, and relevant education or training.