Solutions Support Engineer

This is a fully remote position, open to applicants in Japan.

📋 Description

• Accountable for delivering technical customer support experiences within the Wiz product.

• Take ownership of, troubleshoot, and resolve customer technical concerns by leveraging collaboration, best troubleshooting practices, and transparency both within and across teams.

• Recognize cases that necessitate escalation, whether technically or strategically.

• Develop, oversee, and manage incident management requests directed to product or engineering teams.

• Design and execute scalable solutions that enhance the support offerings through automation.

• Participate in the on-call rotation to provide after-hours, holiday, and weekend support coverage.

⛳️ Requirements

• Proficient in Japanese.

• Over 5 years of practical, technical experience in customer support, technical support, system administration, or a similar customer-facing role.

• At least 2 years of experience with Cloud technologies (Azure, AWS, GCP).

• Familiarity with reading or debugging code in one or more of the following languages: Java, Python, Shell, JavaScript, JSON.

• Skilled in using command-line tools and operating within Linux environments.

• Experience with Kubernetes, system virtualization, on-premise and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage solutions.

• Knowledgeable about security frameworks or tools.

• Exceptional organizational and project management abilities.

• Quick learner with a natural curiosity and passion for technology.

🏝️ Benefits

• Applicants must possess the legal right to work in the country where the position is located, without requiring visa sponsorship.

• Wiz is committed to being an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activities, or any other legally protected characteristics.

• By submitting your application, you acknowledge that Wiz will handle your personal data in accordance with Wiz's Privacy Policy.