Solutions Engineering Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee, mentor, and nurture a team of Solutions Engineers and Solutions Architects, offering guidance, technical support, and career advancement opportunities.

• Recruit, onboard, and retain exceptional SE talent; conduct regular one-on-one meetings, coaching sessions, and career discussions.

• Foster a high-trust, inclusive atmosphere where team members are encouraged to take initiative, contribute ideas, and develop professionally.

• Collaborate with Sales Directors and Account Executives to facilitate the technical pre-sales process, assisting them in identifying, advancing, and securing new business opportunities.

• Provide technical leadership throughout the sales process, from initial discovery and solution design to proposal development, demonstration, and presentation.

• Ensure effective allocation of SE resources across sales initiatives, managing coverage, territory alignment, and prioritization of opportunities.

• Monitor and enhance operational metrics such as response times, POC volume, pipeline coverage, and contribution to win rates.

• Act as the lead SE for the SolarWinds Observability portfolio in the UKI region, encompassing network, application, and infrastructure monitoring in both SaaS and Self-Hosted environments.

• Maintain comprehensive knowledge of SolarWinds Observability features, competitive landscape, and industry trends.

• Support the broader SolarWinds portfolio (ITSM, Database, Security) as needed, ensuring the team can effectively communicate cross-portfolio value.

• Serve as the representative voice of the SE team in discussions with Sales, Product Management, Product Marketing, and Customer Success.

• Collaborate with Product Management and Engineering teams to ensure our solutions align with market demands and customer needs, relaying structured field feedback, feature requests, and competitive insights.

• Establish and nurture relationships with key customers, channel partners, and industry experts to gain insights into market trends and customer requirements.

• Promote a culture of in-depth discovery, value-based selling, and customer advocacy within the team.

• Advocate for SE enablement, investing in training, knowledge-sharing, certifications (SCP/SCSA), and tools.

• Ensure the team provides high-quality discovery sessions, demonstrations, and Proof of Concept/Proof of Value engagements.

⛳️ Requirements

• A minimum of 5 years in a technical pre-sales, solutions engineering, solutions architecture, or technology consulting role (or an equivalent mix of education and experience).

• At least 3 years of experience in managing or leading a team of pre-sales or solutions engineers, preferably within a B2B software vendor or systems integrator setting.

• Strong technical foundation in Observability, monitoring, or IT operations management, including network, application, and infrastructure monitoring. Experience with cloud technologies (AWS, Azure) and hybrid/SaaS architectures is highly desirable.

• A solid combination of technical expertise, sales skills, and leadership abilities, comfortable coaching a team, leading executive-level customer discussions, and conducting in-depth technical workshops.

• Fluent in English with outstanding communication and presentation skills, capable of articulating technical solutions and business value to both technical and non-technical audiences.

• Proven success in collaborating with sales teams to secure new business and meet revenue objectives.

• Demonstrated ability to recruit, develop, and retain high-performing technical talent.

• Capacity to work independently, prioritize competing demands, and manage multiple projects and stakeholders simultaneously.

• Bachelor's degree in a relevant field such as Business, Computing, or Engineering, or equivalent professional experience.

🏝️ Benefits

• Competitive salary

• Flexible working hours

• Professional development budget

• Home office setup allowance

• Global team events