Solutions Engineer II

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the technical subject matter expert for Account Executives, Customer Success Managers, and Account Managers in relation to new business, renewals, expansions, and ongoing client engagements.

• Identify and scope expansion opportunities, custom configurations, and technical projects for current clients.

• Assist client web and development teams in implementing Wayvia solutions on brand websites using JavaScript embeds, tags, pixels, and APIs.

• Validate implementations and resolve technical issues in collaboration with Implementation and Support teams.

• Lead discussions for requirement-gathering, discovery, and data transfer.

• Align client requirements with Wayvia's capabilities and uncover innovative applications for Wayvia solutions and data.

• Provide customized product demonstrations and technical architecture presentations to enterprise audiences.

• Support RFI/RFP submissions and technical vendor evaluations.

• Communicate client feedback to the Product team throughout sales, renewal, and growth phases.

• Ensure smooth transitions to Implementation and Support teams.

• Develop and maintain technical documentation as products and processes evolve.

⛳️ Requirements

• 2–5 years of experience in customer-facing technical roles (such as solutions engineering, sales engineering, solutions consulting, technical account management, or implementation), ideally in a SaaS environment.

• Practical experience with website technologies—JavaScript, HTML, CSS, CDNs, and APIs—including the ability to read, debug, and troubleshoot front-end code using browser developer tools.

• Experience in supporting enterprise clients both before and after sales, including identifying expansion opportunities and managing technical projects within existing accounts.

• Capability to articulate technical concepts and systems in a clear manner to non-technical audiences.

• Outstanding written and verbal communication skills along with strong presentation abilities, both in person and in virtual settings.

• Proactive and self-motivated, able to prioritize competing requests from Sales and Customer Success while driving results with minimal oversight.

• Strong critical thinking and problem-solving abilities, with a talent for storytelling.

• Familiarity with tag management systems (e.g., Google Tag Manager) and tracking pixel implementation.

• Knowledge of website analytics, digital marketing technologies, or SEO.

• Proficiency in data analysis and visualization tools such as Looker, Looker Studio, Power BI, or Tableau, along with relational database or SQL experience.

• Experience in digital shelf management, digital merchandising, content syndication, or retail media.

• Background in eCommerce, retail technology, or commerce intelligence.

🏝️ Benefits

• Flexible work-from-home options.

• 401K matching.

• Flexible vacation policy.

• Medical, Dental, and Vision coverage.

• 16 weeks of paid parental leave (US).

• Technical stipend.

• Opportunities for professional development.

• Wellness programs.