Solutions Engineer

This is a fully remote position, open to applicants in Europe.

📋 Description

• Conduct technical discovery calls to grasp the pricing models, billing infrastructure, and integration needs of prospects.

• Take charge of product demonstrations by creating customized demo environments suited to each prospect's unique use cases.

• Oversee the entire process of technical evaluations and cloud trials, which includes configuring demo data, establishing trial environments, and facilitating technical workshops.

• Document deal debriefs summarizing outcomes, risks, and necessary actions for Account Executives (AEs) and founders.

• Spot product gaps, suggest API-level workarounds, confirm feasibility with engineering, and communicate limitations clearly.

• Create competitive technical analyses and keep battle cards updated.

• Collaborate with AEs on commercial strategy and deal advancement.

• Guide customer onboarding for engineering, finance, and operations teams.

• Act as the main technical contact throughout the implementation phase until the go-live date.

• Perform proactive implementation check-ins to assist customers and avert potential issues.

• Discover expansion and optimization opportunities within existing accounts.

• Work closely with Customer Success and Support for the post-go-live handover.

• Relay implementation challenges back to Product and Engineering for prioritization on the roadmap.

⛳️ Requirements

• Over 5 years of experience in Solutions Engineering, Sales Engineering, or technical pre-sales roles.

• Preferably experienced in a developer tools, API-first, or infrastructure SaaS environment.

• Solid technical background in REST APIs, JSON, SQL, and integration architectures.

• Proven track record in managing complex evaluations and POCs with enterprise or mid-market prospects.

• Exceptional written and verbal communication capabilities.

• Proficient in English.

• Fluency in French is a significant advantage for European accounts.

• History of close collaboration with AEs and founders in a dynamic sales environment.

• Capacity to handle multiple active deals and customer implementations at the same time.

• Familiarity with billing, usage-based pricing, fintech, or revenue infrastructure is advantageous.

• Knowledge of Python, bash, or JavaScript for scripting and automation is a plus.

• Experience in post-sales implementation or customer success engineering is beneficial.

• Exposure to open-source products or developer communities is a plus.

• Experience presenting to both engineering and finance/executive audiences is advantageous.

• Applicants must reside in Europe.

🏝️ Benefits

• Stock options.

• Fully remote work from any location within Europe.

• Written, asynchronous-friendly culture.

• Direct access to Product and Engineering teams.

• A transparent, user-driven roadmap.

• Autonomy and ownership from Day 1.

• Opportunity to collaborate with top-tier international talent.

• Chance to influence the future of monetization and fintech.

• Direct impact on how customers monetize and expand their businesses.

• Competitive salary.