Solutions Engineer

This is a fully remote position, open to applicants in Romania, +3 more countries.

📋 Description

• Convert business needs into scalable technical solutions on the DigitalGenius platform.

• Set up workflows, AI agents, integrations, and automation logic for sophisticated e-commerce scenarios.

• Design and execute APIs and third-party integrations with OMS, carriers, helpdesks, and other systems.

• Optimize, tune, and assess LLM-powered components, such as classifications, extractions, guardrails, and generative responses.

• Oversee new post-sales use case implementation projects.

• Ensure timely and high-quality launches that demonstrate measurable automation impact.

• Diagnose complex technical issues across systems, data, and AI behavior.

• Collaborate with Customer Success Managers to ensure technical delivery aligns with customer outcomes and ROI.

• Provide customers with guidance on best practices, scalability, AI strategy, and optimization.

• Assist in strategic expansions, new channels, and advanced use cases.

• Offer structured implementation feedback to the Product team.

• Identify gaps in features and AI capabilities and contribute to roadmap discussions.

• Engage in beta testing, model evaluations, and product validation efforts.

• Enhance automation performance, resolution rates, and AI accuracy.

• Spot opportunities for process improvements for clients and internally.

• Contribute reusable resources, documentation, prompts, evaluation sets, and internal best practices.

• Develop internal tools, scripts, and agents utilizing AI to enhance SE team efficiency.

⛳️ Requirements

• An AI-first mindset with active engagement in using AI tools in daily tasks.

• Capability to translate business requirements into reliable flows, accounting for edge cases, data mapping, retries, and clear decision-making logic.

• Robust experience with APIs and integrations, including building and debugging.

• Proficiency with Postman, JSON, webhooks, authentication, tokens, headers, OAuth, pagination, error handling, and troubleshooting unexpected API behaviors.

• Practical experience in writing and delivering Python code for others, including integrations, automation scripts, services, or internal tools.

• Ability to articulate design decisions and the process of testing and debugging code.

• Excellent communication skills for conveying technical concepts to non-technical stakeholders, alongside writing notes and documentation.

• Strong organizational and project management capabilities across multiple stakeholders and simultaneous implementations.

• Preferred: hands-on experience with LLM, including prompting, classification, guardrails, evaluation, LangChain, LlamaIndex, or OpenAI/Anthropic SDKs.

• Preferred: familiarity with low-code/workflow automation platforms such as Zapier, Make, Workato, Tray.io, n8n, Salesforce Flow, ServiceNow, Power Automate, or Retool.

• Preferred: experience with e-commerce/OMS, particularly with Shopify.

• Preferred: customer service platform experience with Zendesk, Salesforce Service Cloud, or similar.

• Preferred: background in SaaS delivery related to implementations, solutions, or customer-facing technical support.

🏝️ Benefits

• Competitive Salary

• Generous vacation allowance (25 days + bank holidays) + a day off for your birthday.

• An environment that fosters skill development without bureaucratic hurdles.

• Monthly fitness stipend of $210 (Lifestyle wallet) from day one.

• Ongoing subscription to a Mental Health Support Platform.

• Paid subscription for Claude/Cursor: we encourage you to use the best AI tools every day.

• A learning budget to invest in courses, books, conferences, and certifications.