Solutions Delivery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• The Solution Delivery Manager is tasked with overseeing the launch of new clients from the initial intake stage to the post-launch transition, guaranteeing that each implementation is executed on schedule, within defined parameters, and with a high level of operational excellence.

• Take ownership of the implementation journey from the first intake through to launch and the transition to stable Client Success management.

• Create and oversee detailed project plans, timelines, milestones, workflows, launch checklists, and readiness strategies.

• Ensure that all client launches are completed punctually, within scope, and in accordance with the established success criteria.

• Manage multiple client implementations concurrently while maintaining clarity on priorities, dependencies, risks, and subsequent steps.

• Collaborate with both internal and external stakeholders to grasp client requirements, operational needs, and anticipated workflows.

• Assist in converting client objectives and contractual obligations into practical, scalable, and reproducible delivery methods.

• Facilitate coordination among Growth, Account Management, Client Success, Product, Clinical Operations, Data, Marketing, and other departments to assure launch readiness.

• Instill accountability within internal and external parties to guarantee the prompt completion of launch tasks.

• Actively eliminate obstacles, escalate risks, and assist teams in making informed decisions when priorities or timelines are in conflict.

• Conduct continuous risk evaluations to pinpoint potential launch setbacks, scope issues, operational deficiencies, and impacts on the downstream client experience.

• Maintain transparent and consistent communication with stakeholders regarding project status, risks, decisions, dependencies, and forthcoming milestones.

• Deliver executive-ready updates that succinctly summarize progress, challenges, risks, and decisions that need to be made.

• Ensure that internal teams and client stakeholders are adequately prepared for launch, covering aspects such as workflow readiness, operational transitions, reporting expectations, and support processes.

• Identify opportunities to enhance workflow efficiency, minimize variability, and improve implementation quality across clients.

⛳️ Requirements

• 5–7 years of experience in project management, implementation, solution delivery, client delivery, or a relevant field; preferred experience in digital health, healthcare, SaaS, or high-growth startups.

• Proven track record of managing multiple complex client implementations or cross-functional projects at the same time.

• Strong client-facing presence, with experience in guiding discussions with both technical and non-technical stakeholders.

• Capability to function effectively in ambiguous and rapidly changing environments while establishing structure, clarity, and forward momentum.

• Excellent organizational skills, meticulous attention to detail, and the ability to handle timelines, dependencies, and competing priorities.

• Established ability to build trust and foster strong relationships with internal teams, clients, and senior stakeholders.

• Sound judgment and problem-solving skills, including the confidence to make recommendations, recognize trade-offs, and escalate issues when necessary.

• Experience managing projects throughout the entire lifecycle, from intake and planning to execution, launch, and post-launch evaluation.

• Strong written and verbal communication skills, including proficiency in creating clear documentation, stakeholder updates, and executive summaries.

• Analytical mindset with the capability to leverage data, feedback, and implementation insights to enhance future delivery.

• Familiarity with Smartsheet or similar project management software is preferred.

• A good sense of humor and the ability to remain calm, collaborative, and solutions-focused when changes occur in plans.

🏝️ Benefits

• We are mission-driven: we're transforming the delivery of cardiovascular care.

• We are fast-paced & agile: we act quickly, iterate frequently, and value experimentation.

• We are remote-first: flexibility, autonomy, and trust are fundamental to our operations.

• We care about diversity: diversity enables us to create an outstanding patient experience.

• We are an equal opportunity employer: we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.