Solutions Consultant, Post Sales, Mid-Market

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Collaborate with Account Managers to showcase new Ramp products and features to current customers, crafting a compelling business case for expansion through tailored demonstrations and workflow illustrations.

• Analyze customer needs for growth opportunities, evaluating alignment through use-case analysis, ROI assessments, and technical scoping.

• Create and suggest optimal Ramp architecture — including the appropriate use of APIs, ERP integrations, and HRIS connectors — tailored to each customer's existing systems and workflows.

• Serve as a technical advisor to both customers and internal teams, guiding them in integration, configuration, and system design decisions without directly writing code.

• Resolve ERP and integration obstacles, assisting customers in navigating complex configuration choices across platforms such as NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion, and others.

• Assist Account Managers with technical workflows, ensuring a quicker time-to-value during product launches and expansions.

• Be recognized as a subject matter expert in accounting systems and integration partners; promote integration development aligned with customer needs in collaboration with Product and Partners.

• Impact Ramp's product roadmap by conveying customer pain points and feedback to Product and Engineering teams.

• Aid in the development of internal documentation, tools, and knowledge bases that enhance Ramp's capacity to support integration use cases for a growing customer base.

⛳️ Requirements

• Over 3 years of experience in Solutions Consulting, Technical Consulting, Implementation, or similar customer-facing technical roles within SaaS or fintech.

• Bachelor's degree in computer science, engineering, finance, business, or a related field.

• Practical knowledge of ERP systems (NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion) and finance/accounting workflows.

• Proficient in APIs, integration logic, and system architecture — with the ability to clearly articulate these concepts to finance and operations stakeholders.

• Proven experience conducting product demonstrations and translating intricate technical capabilities into clear business value.

• Excellent communication skills: capable of leading customers towards scalable solutions while diplomatically guiding conversations when requests do not align with product capabilities or best practices.

• A collaborative approach; effective in working cross-functionally with Account Management, Product, and Engineering teams.

• Ability to thrive in ambiguous and fast-paced settings; highly organized, ownership-driven, and resourceful as Ramp expands its upmarket initiatives.

🏝️ Benefits

• Flexible PTO

• Unlimited AI token usage

• Centralized home-office equipment ordering

• Health and wellness stipend

• Budget for intra-office travel

• Weekly coffee stipend

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

• One Medical annual membership

• 401(k), including employer match on contributions made while employed by Ramp

• Fertility HRA (up to $10,000 per year)

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

• Pet insurance

• In-office perks: lunch, snacks, drinks, and more

• Group medical, dental, and vision coverage through Sun Life

• Life, AD&D, and disability coverage

• Fertility drug coverage (up to $4,000 lifetime)

• Group Retirement Plan with employer match (RRSP + DPSP)

• Employee Assistance Program and virtual care through Lumino Health

• Private medical insurance through Freedom Elite

• Virtual GP and at-home care via eMed x Livi

• Workplace pension through Penfold, with salary sacrifice option