Solutions Consultant

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Provide customized product demonstrations tailored to Sales qualifications and potential use cases.

• Assess solution fit using a ranking system of Green / Yellow / Red / NA to guide Sales investments.

• Organize and conduct in-platform free trials accompanied by coaching sessions.

• Address technical inquiries and identify potential obstacles early on.

• Maintain a comprehensive understanding of the Immersive platform and competing technologies.

• Facilitate kick-off sessions and manage customer onboarding within the first 60 days.

• Offer basic integration guidance utilizing documentation and standard connectors.

• Direct deeper technical requirements to the Support team.

• Conduct check-ins and coaching sessions during the first and second months.

• Present webinars, workshops, and Cyber Digital Bootcamps.

• Assist in transitioning Standard customers to the Immersive One Core platform.

• Contribute to the development of repeatable enablement content and self-service resources.

• Reconnect on expansion opportunities through demonstrations and trial coaching.

• Collaborate with Inside Sales Representatives and Customer Operations.

• Advocate for the customer perspective to product, content, and engineering teams.

• Stay updated on emerging threats, AI developments, trends, and new technologies.

⛳️ Requirements

• A minimum of 2 years of experience in sales engineering, solutions consulting, technical onboarding, or related customer-facing roles.

• Experience in the cybersecurity field is crucial.

• Ideally, experience in SaaS or cybersecurity environments.

• Comfortable handling a high volume of work across multiple accounts.

• Capable of executing repeatable processes within strict time constraints.

• Strong presentation skills suitable for both technical and non-technical audiences, including webinars and bootcamps.

• Ability to quickly assess and prioritize tasks.

• Proficient in conveying technical concepts clearly and avoiding jargon.

• Solid understanding of IT fundamentals, including computer hardware/software, databases, networking, security, and software development.

• Familiarity with information security concepts, domains, compliance, and standards.

• Experience in delivering onboarding, enablement, or large-scale sessions.

• Awareness of product-led growth (PLG) or digitally-led customer initiatives.

• Practical experience with Windows and Linux operating systems, security tools, and public cloud environments is beneficial but not mandatory.

• Eligibility to work in the region without the need for sponsorship.

🏝️ Benefits

• Additional benefits allowance for selected pension, healthcare, and housing options.

• Flexible and remote working arrangements.

• 25 days of annual leave.

• 2 days allocated for volunteering activities.

• Half a day off on your birthday.

• Enhanced parental leave provisions.

• Opportunities for mindfulness group participation.

• Coverage for critical illnesses.

• Career and learning development opportunities through the platform.

• Access to a ‘Learn Anything’ fund.

• Share options available.

• Sales incentives offered.

• Recognition and rewards program.

• Flexible start and finish times.

• Options for reduced working hours.

• Job share possibilities.

• Monthly social events.

• Sports clubs available for participation.

• Bi-annual meetings at the EMEA headquarters.

• Regular in-person regional meetings.