Solutions Consultant

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Provide customized product demonstrations tailored to Sales qualifications and prospective use cases.

• Assess solution compatibility as Green, Yellow, Red, or NA to inform Sales investment decisions.

• Organize and facilitate in-platform free trials along with coaching sessions.

• Address technical inquiries and identify obstacles at an early stage.

• Keep updated on the Immersive platform and competitor technologies.

• Conduct kick-off sessions and structured onboarding for new clients within the initial 60 days.

• Offer light integration guidance utilizing documentation and standard connectors.

• Direct more complex technical requirements to the Support team.

• Perform check-ins and coaching sessions during the first and second months.

• Host webinars, workshops, and Cyber Digital Bootcamps to enhance user adoption.

• Assist in migrating Standard customers to the Immersive One Core platform.

• Contribute to the development of repeatable enablement content and self-service resources.

• Reconnect on expansion opportunities through demonstrations and trial coaching.

• Collaborate with Inside Sales Representatives and Customer Operations teams.

• Advocate for the customer perspective within Product, Content, and Engineering teams.

• Stay up-to-date with emerging threats, AI developments, trends, and technologies.

⛳️ Requirements

• Minimum of 2 years' experience in sales engineering, solutions consulting, technical onboarding, or a customer-facing technical role.

• Proven experience in the cybersecurity sector is essential.

• Ideal candidates will have SaaS or cybersecurity experience.

• Ability to manage a high volume of work across multiple accounts effectively.

• Confident in presenting to both technical and non-technical audiences, including during webinars and bootcamps.

• Capable of quickly qualifying and prioritizing tasks.

• Skilled at conveying technical concepts clearly and without jargon.

• Strong understanding of IT fundamentals, including computer hardware/software, databases, networking, security, and software development.

• Familiarity with information security principles, domains, compliance, and standards.

• Experience in delivering onboarding, enablement, or one-to-many sessions at scale.

• Knowledge of product-led growth or digitally-driven customer engagement strategies.

• Practical experience with Windows and Linux operating systems, IDS, firewalls, anti-malware, SIEM, and public cloud environments is beneficial but not mandatory.

• Must possess the right to work in the region without requiring sponsorship.

🏝️ Benefits

• 25 days of annual leave.

• 2 days for volunteering activities.

• Half-day off for birthdays.

• Flexible and remote working options.

• Enhanced parental leave benefits.

• Access to mindfulness groups.

• Coverage for critical illness.

• Opportunities for career and learning development through the platform.

• ‘Learn Anything’ fund available.

• Share options provided.

• Sales incentives offered.

• Recognition and rewards programs.

• Flexible start and finish times.

• Option for reduced hours.

• Job sharing opportunities available.

• Monthly social events.

• Participation in sports clubs.

• Bi-annual meetings at the EMEA headquarters.

• Regular in-person meetings within the region.