Solutions Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Foster enduring relationships with customers.

• Act as the primary contact for clients regarding business process analysis, software setup, configuration, training, and client management.

• Facilitate discovery sessions, collaborative workshops, and stakeholder interviews to gather and document capital planning requirements.

• Create and oversee project plans, milestones, stakeholder communications, and strategies for risk mitigation.

• Formulate project plans, lead meetings and reporting efforts, follow up on tasks, recognize risks and develop contingency strategies, ensuring resources remain aligned with priorities, timelines, and budgets.

• Assist clients in adjusting processes to enhance product return on investment (ROI).

• Spearhead core and transactional data migration initiatives, including data mapping, importing, and conducting error/warning analyses.

• Draft agendas, document project progress, track action items, create process flows, and generate reports.

• Educate customers on effectively operating their solutions and capital planning processes.

• Lay the groundwork for customer success post-engagement.

• Support presales needs analysis and establish project scope/pricing.

• Identify opportunities for change requests and promote additional resources/services.

• Maintain product knowledge and implement best practices to help customers achieve their objectives.

• Ensure compliance with Gordian's project methodology and utilize Fortive Business System tools.

• Monitor billable project hours, time, expenses, revenue forecasts, and resource projections.

• Achieve 70–80% of billable hours.

• Travel 25%–40% for face-to-face customer engagements.

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent experience in facilities and data analytics.

• Minimum of 3 years’ experience in translating customer business needs into effective business solutions and presenting these solutions to stakeholders.

• Skilled in facilitating workshops, collecting requirements, comprehending client processes, and integrating software with operational workflows.

• Proficient throughout the client software implementation lifecycle, including needs analysis, project management, configuration, onsite training, troubleshooting, and account oversight.

• Experience in implementing software, providing client support, managing multiple accounts, estimating project effort, and delivering projects within time and budget constraints.

• In-depth understanding of data manipulation and analysis for migrations and reporting/visualization purposes.

• Ability to juggle multiple projects while managing workload and schedules effectively.

• Experience in managing timelines, creating and executing project plans, and achieving billable utilization goals.

• Self-driven learner with a continuous improvement mindset and strong attention to detail.

• Exceptional written and verbal communication abilities, including delivering presentations to an audience.

• Results-oriented with a proven track record of fulfilling commitments.

• Strong analytical and problem-solving skills with a focus on solutions.

• Must reside within 45 minutes of a major international airport.

• Highly preferred, but not mandatory: experience in Architecture, Engineering, or Facilities Management.

• Highly preferred, but not mandatory: knowledge of SQL, SSIS, or similar data manipulation and workflow tools.

• Highly preferred, but not mandatory: experience in providing technical or software training.

• Highly preferred, but not mandatory: experience in presales activities.

🏝️ Benefits

• Remote work opportunities available within the US.

• Professional Services position involving customer-facing project experience.

• Travel opportunities for in-person client visits.