This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the main technical expert for EMEA prospects and clients

• Take ownership of technical evaluations during the pre-sales phase

• Oversee customer onboarding and implementation processes

• Handle EMEA Zendesk support inquiries during GMT/BST business hours

• Provide Addigy's ProServ programs to EMEA clients requiring advanced technical support

• Function as a reliable technical advisor for EMEA customers throughout their journey

⛳️ Requirements

• 5–7 years of experience in Apple MDM, MSP settings, or technical consulting

• Extensive knowledge of MDM protocols, Apple Business Manager (ABM), Apple School Manager (ASM), APNS, DEP, SSO, SCEP, and Conditional Access integrations

• Hands-on experience with Bash, zShell, Python, and REST APIs for device management tasks

• Comprehension of MSP multi-tenant deployments and mid-market IT environments

• Proficient in Salesforce, ChurnZero, and Zendesk

• Knowledge of EU IT infrastructure standards and GDPR considerations is advantageous

🏝️ Benefits

• Competitive base salary based on experience

• Incentives based on performance