Customer Solutions Manager

This is a fully remote position, open to applicants in Saudi Arabia.

📋 Description

• Serve as the primary and dedicated contact for many of Ookla’s most valued clients.

• Proactively cultivate and enhance relationships within your customer's business and technical teams.

• Provide education, training, and support to our clients to maximize their use of our product offerings.

• Function as the main resolution resource for any inquiries or issues brought up by your clients.

• Personally address customer-facing business and technical challenges.

• Collaborate with Directors and C-Level executives to address their business requirements.

• Work alongside the sales team to regularly assess account health and pinpoint opportunities for future development.

• Advocate for customer needs within Ookla.

• Attend customer-requested meetings, whether onsite or via phone.

• Continuously enhance your knowledge and application of emerging technologies to support the growth of our customers.

• Strategically analyze business, product, and technical challenges.

• Utilize AI tools to enhance efficiency in reporting, analysis, customer communication, and internal processes.

• Spot opportunities to automate repetitive tasks.

⛳️ Requirements

• 5-10 years of experience in enterprise-level, technology-related support or account management.

• Exceptional customer-centric approach and a strong sense of urgency.

• Experience in introducing new products/services to emerging markets is highly preferred.

• Proficient in establishing and nurturing relationships across customer organizations.

• Strong technical problem-solving skills with a proven ability to adapt to new technologies and learn swiftly.

• Experience in data analytics, including tools like Tableau, SQL, and advanced Excel functionalities.

• Familiarity with visualizing large datasets.

• Experience in Data Modeling and AI & ML is desirable.

• Knowledge of internet, cellular, and broadband technology and infrastructure.

• Some experience with RAN/RF is required.

• Excellent verbal and written communication skills with both clients and internal teams.

• Familiarity with Ookla’s product offerings is essential.

• Willingness to travel regularly to engage with existing clients.

• Strategic thinker with the capability to comprehend and visualize the broader perspective.

• Global business experience is an advantage.

🏝️ Benefits

• Competitive salaries.

• Health and wellness-oriented benefits.

• Paid time off.

• Employee Resource Groups.

• Company-sponsored events.

• Educational support.

• Mentorship programs.

• Career development resources.

• Employee engagement initiatives.

• Recognition awards.