Solutions Analyst IV – Encompass Administrator

This is a fully remote position, open to applicants in Connecticut, +12 more states.

📋 Description

• Ensure that TD Bank's loan products and processes are focused on customer needs, scalable, and cost-effective for both Commercial and Small Business Banking clients.

• Oversee and manage the business functionalities of the Encompass and Blend platforms to guarantee consistent system availability.

• Configure, troubleshoot, test, deploy, and provide support for Encompass and/or Blend solutions in a production environment.

• Collaborate with internal and external resources to complete projects and deliver effective business solutions.

• Partner with Business Line, Risk, Operational teams, product managers, product owners, vendors, and IT support.

• Execute and manage planning, business requirements, and vendor relationship oversight.

• Offer subject matter expertise and leadership regarding systems, processes, and troubleshooting.

• Engage in enterprise solution design and document standards for business applications.

• Create solution designs and align business and functional requirements with processes, workflows, and organizational structures.

• Develop plans for implementing solution strategy components.

• Manage large projects, including the delegation of tasks and responsibilities.

• Coach and mentor less experienced staff while facilitating knowledge transfer.

• May supervise or manage assigned staff.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• Over 10 years of relevant professional experience.

• Expert understanding of the business line, business model, and operations.

• Proven communication abilities.

• Established problem-solving and decision-making skills.

• Capacity to manage competing priorities based on business demands.

• Demonstrated capability to oversee large projects, including the delegation of tasks and responsibilities.

• Progressively responsible experience in large-scale corporate systems analysis.

• Ability to plan, develop, lead, and execute projects effectively.

• Capacity to take a leading role in developing staff and departmental capabilities.

• Expertise in independently translating user requirements into technical specifications.

• Strong process improvement skills.

• Advanced technical knowledge with the ability to apply it to system issues and training scenarios.

• Ability to coach and mentor less experienced staff while facilitating knowledge transfer.

• Proficient in troubleshooting, researching, and resolving system malfunctions.

• Proven time management and prioritization skills.

• Preferably two or more years of hands-on experience with Encompass Administration and/or Blend Administration.

• Practical experience with Encompass and/or Blend configuration, workflows, business rules, integrations, troubleshooting, testing, deployment, and production support.

• Strong communication and collaboration skills.

• Experience with Encompass configuration is preferred.

• Business analysis experience is preferred.

• Underwriting experience is preferred.

• In-depth experience with data reporting is preferred.

• Software engineering experience is preferred.

• Website design experience is preferred.

• Must reside within TD Bank's footprint: CT, DE, FL, ME, MD, MA, NH, NJ, NY, PA, RI, SC, VT, VA, or DC.

🏝️ Benefits

• Variable compensation/incentive awards, which may include eligibility for cash and/or equity incentive awards.

• Comprehensive health and well-being benefits.

• Savings and retirement programs available.

• Paid time off, encompassing Vacation PTO, Flex PTO, and Holiday PTO.

• Banking benefits and discounts offered.

• Opportunities for career development.

• Recognition and reward programs.

• Regular discussions regarding career development and performance.

• Access to an online learning platform.

• Participation in mentoring programs.

• Involvement in training and onboarding sessions.

• Opportunities for domestic travel.