This is a fully remote position, open to applicants in Poland.

📋 Description

• Ensure that every interaction with customers is a professional experience tailored to their needs.

• Offer assistance on technical inquiries through phone, video conferencing, or email.

• Accurately enter and maintain detailed issue descriptions and updates within our CRM system.

• Respond promptly to customer inquiries, primarily via email and telephone, in accordance with our established critical metrics.

• Direct efforts toward meeting or surpassing defined performance standards.

⛳️ Requirements

• Proficiency at a C1 level in one of the following languages: Latvian, Hungarian, French, Italian, German, and English (to serve the Mediterranean market).

• A degree in Computer Science or equivalent professional experience in Cloud services or IT infrastructure administration/support.

• Familiarity with SQL Server database concepts and terminology, administration or support for Windows Server > 2012R2, IoT, Microsoft Cloud Services (IaaS, PaaS, SaaS), and Office or O365 is preferred.

• Outstanding verbal and written communication abilities.

• Capability to maintain a positive demeanor in a fast-paced work environment.