Solution Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• The Solution Manager plays a vital role within the Professional Services team, overseeing engagements with up to eight midsized to large clients simultaneously.

• Cultivate robust relationships with clients, gain a profound understanding of their needs, and drive the overall success of each engagement.

• Strategize on optimal resource allocation while managing deliverables, timelines, budgets, status reports, etc., ensuring the project's profitability.

• Spend quality time, either on-site or remotely, with each client, providing guidance and direction to the team (1-20 consultants).

• Comprehend the commercial aspects of each account while proactively managing OpenSymmetry's financial risk and escalating concerns to management.

• This position is ideal for individuals with a background in Services or Compensation Program Management seeking to advance their career and gain direct access to leadership.

⛳️ Requirements

• Exhibit complete mastery of the scope of work throughout the system development life cycle (definition, design, build, testing, deployment, and maintenance), upholding quality assurance standards across all deliverables.

• Oversee project scope, client change requests, and risks, proactively identifying, assessing, and mitigating issues while ensuring client satisfaction and project stability.

• Identify and tackle project challenges using problem-solving techniques to navigate obstacles and guarantee successful project delivery, in line with client objectives and expectations.

• Ensure adherence to OpenSymmetry’s project management methodology, including the OS Project Stage Checklist and documentation templates, while maintaining accurate project records in Smartsheets and other platforms. Provide detailed status updates covering financials, risks, and milestones.

• Take ownership of project financials, including forecasting, budgeting, profitability, billing, invoicing, and financial reporting, while seeking opportunities to enhance revenue in line with organizational goals.

• Act as a mediator for internal resource or software issues and resolve conflicting priorities among members of cross-functional teams focused on client solution delivery.

• Serve as a Project Manager to effectively manage support and service delivery contracts from initiation through transition, ensuring contractual obligations are met and addressing client issues as necessary while achieving targeted revenue and cost objectives.

• Forge and maintain strong client relationships as a trusted advisor, organize and facilitate client and internal governance meetings, and coordinate efforts across project and adjacent teams.

• Lead project teams of various sizes, mentor and provide feedback to team members and peers, and foster a collaborative, productive, and client-focused team environment.

• Support pre-sale activities by actively participating in business development efforts, including proposal generation, change requests, sales presentations, and reviewing and contributing to the creation of the Statement of Work as needed.

• Manage project financials: budgets, billing, staffing/resources, forecasting, profit margin, utilization, etc.

• Willingness to travel as required.

• Experience in establishing and maintaining executive-level communications and relationships.

• Strong understanding of project implementation methodologies and deliverables generated during enterprise systems deployment; experience in developing reusable processes, templates, and toolkits for rapid deployment and/or support activities; experience in project management for SPM, CRM, and BI technology implementations is advantageous.

• Demonstrated problem-solving skills with the ability to quickly identify issues, analyze root causes, and implement effective solutions to ensure project success and client satisfaction.

• Experience in directing collaborative efforts among project team members, ensuring accountability for results, including costs, delivery methods, and staffing.

• Ability to influence and gain acceptance from others in sensitive situations without damaging relationships.

• Capability to quickly assess and communicate project risks to OpenSymmetry and client management teams.

• Excellent customer advocacy and relationship-building skills.

• Exceptional written and verbal communication abilities.

• Nice to Have:

• A degree in Business, Computer Science, Math, or Science is beneficial; Project Management certifications are also a plus.

• Experience in Sales Operations and/or Compensation Administration.

• Familiarity with one or more of the following tools: IBM ICM, Callidus, Xactly, Oracle, or other Sales Performance Management/Incentive Compensation Management platforms or similar ERP, CRM, or HR enterprise applications.

🏝️ Benefits

• Comprehensive health, dental, and vision package.

• 401K with company matching.

• Volunteer Time Off.

• Competitive and Healthy PTO Policy.

• Flexible work schedule to promote work-life balance.

• Strengths-driven culture.

• Amazing, fun, and collaborative co-workers.