Solution Manager, Academic Solution

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary source of business, technical, and product/service guidance for customers, including delivering effective solutions to project inquiries and generating price quotes for project designs.

• Assess customer needs, address troubleshooting issues or complaints related to technical matters, and suggest additional services and product solutions when appropriate.

• Recognize potential areas of concern for customers and provide recommendations by understanding their current and future needs throughout the business relationship.

• Maintain strong communication with customers and facilitate interactions with technical support as required.

• Work collaboratively with internal teams and departments to foster sustainable growth.

• Plan and conduct training sessions for internal sales teams and external distributors through presentations and demonstrations.

⛳️ Requirements

• The preferred candidate possesses a PhD in a relevant life science field, such as cell biology, immunology, molecular biology, or peptide therapeutics.

• Outstanding verbal and written communication as well as presentation skills are essential.

• Must demonstrate a customer-focused approach and be proactive/action-oriented.

• Excellent analytical and problem-solving abilities, with a quick aptitude for learning new concepts.

• Strong organizational skills with meticulous attention to detail are necessary.

• A preference for working in a dynamic, team-oriented environment is important.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Supportive work environment that values teamwork and collaboration.